Unlock the power of conversational AI
Refugio partners with Aisera to offer your customers personalized, omnichannel support experiences that resolve issues faster, reduce service center tickets, and scale effortlessly with your business.
What sets Aisera apart?
Customer Copilot
Prioritize self-service and resolution. Analytics and continuous learning enable the AI to become more efficient and precise with how it surfaces resources.
Omnichannel Presence
Seamless support at every touchpoint. Aisera has mastered its deep integrations to allow for a truly omnichannel experience for your stakeholders. Now with the ability to communicate by phone, users can seamlessly transition from phone to text to email to resolve their queries.
Employee Enterprise-Wide Search & Workflows
Unify knowledge. Enterprise-wide search that is LLM-powered and aware of user roles and access levels. Champion your employees with a single source of truth and a place to ask questions and take action all from the same conversational or voice interface.
Reduction in Service Center Tickets
Eliminate tickets, boost efficiency. You likely already know your organization’s average cost per ticket created, and what the most common ticket categories are. By ingesting training and support materials and fine-tuning the ontologies and workflows, Aisera can resolve queries before tickets are even opened.
Why partner with Refugio?
Experience with Enterprise Customers
Having overseen and architected the Aisera experience at multiple enterprise companies, we understand how to manage client expectations and create the best customized software experiences. We offer turn-key project management and help ensure your team is organized to move seamlessly from implementation into production and beyond.
User Experience and Design Strategy
At the heart of our approach is a resounding commitment to user experience and design strategy. This enables the successful adoption of AI across your organization. We design the user experience so that every AI interaction is intuitive, engaging, and rewarding, incentivizing ongoing usage.
Maximize your Aisera Investment
Unlock the full potential of your Aisera license and all it can do. Refugio excels at distilling our clients’ goals and creating user experiences that reduce friction and “platform jumping.” This results in information being easier to find and act on and preventing unnecessary service center tickets.
Driving Business Outcomes / Meeting KPIs
Understanding your business case is our starting point. We align Aisera’s capabilities with your strategic goals to deliver measurable impacts against your business case. We design custom dashboards and reports for easy ongoing monitoring, highlighting opportunities for ongoing iteration and refinement.
Customized AI Solutions
Aisera has mastered its deep integrations to allow for a truly omnichannel experience for your stakeholders. Now with the ability to communicate by phone, users can seamlessly transition from phone to text to email to resolve their queries.